Customer Care

CUSTOMER CARE
After the systems are procured and the project is complete, the most important part of any technology is the maintenance and support. Without good support, even the best technology can be rendered useless. AINEO’s strength is its great team. Thanks to bright and experienced technical people, AINEO is consistently in high demand.
We at AINEO support everything that we install. If AINEO can’t support it, we won’t touch it. Our multilingual helpdesk supports user technology from the Internet connection, to the desktop computer and everything in between.

CONSUMER　SUPPORT

The AINEO team believes that the best person to promote and sell your products is you. Supporting the use, maintenance, and general questions from the end user is a different story. This work can take away from a business’ valuable time. AINEO Customer Care was designed and established directly with AINEO clients for their consumers. AINEO Customer Care is outsourced servicing of Japanese consumers via the telephone and Internet in Japanese and English.

AINEO Networks is the leading reseller of Nortel Networks products and service in Japan. That same expertise is in-house to support the systems that service AINEO’s client customers. We troubleshoot consumer product issues, interface via email, and even help with product information development.

Our team is native Japanese, and understands the norms and expectations of the Japanese market. Most importantly we understand Japanese culture from the individual and also the corporation’s perspectives. Our call center reporting gives you the data needed to make wise decisions based on call volumes, website visits, and market trends.